FAQ

​

Are grip socks required?

Yes - members may bring their own, or we will have some for purchase in the studio for $15.50 + fees.

​​

​

What is the cancellation policy for group classes and appointments?

We have a 24 hour cancellation policy. If you cancel within 24 hours of your scheduled class, you will be charged a $15 late fee.

 

*Since we are a boutique style studio with only 6 reformers, we appreciate you helping us keep it

fair to the community.

​

 

What happens if I no-show?

Loss of class credit

​

​

Do I have to purchase a drop in or membership prior to registering for a class? 

Yes. This can be done under "Memberships"

​

​​

What are the contract terms for the memberships?

All of our contracts are based on a month to month membership and set up on auto-renew.

 

​

What if I want to cancel my month to month membership/auto-renew?

We simply ask for a written 30 day notice to cancel. You may enjoy your membership through the end of the last billing cycle. Email cancel notices to admin@pilatessocialbryant.com

​​

​

I purchased a membership but decided I don’t want it anymore. Can I get a refund?

You may request a refund on any appointment, drop in or membership within 48 hours of purchase as long as none of the class credits have been used.

​

 

Does my founder's discounted rate ever expire, and I have to start paying the regular price?

No, unless you cancel your membership, and come back at a later date - You're locked in 4L. 

 

​​

Can I share my membership with a friend or family member?

No

​