FAQ
Q: Are grip socks required?
A: Yes - members may bring their own, or we will have some for purchase in the studio for $15.50 + fees.
​
Q: What is the cancellation policy for group classes and appointments?
A: We have a 24 hour cancellation policy. If you cancel within 24 hours of your
scheduled class, you will be charged a $15 late fee.
*Since we are a boutique style studio with only 6 reformers, we appreciate you helping us keep it
fair to the community.
Q: What happens if I no-show?
A: Loss of class credit
​
Q: Do I have to purchase a drop in or membership prior to registering for a class?
A: Yes. This can be done under "Memberships"
​
Q: What are the contract terms for the memberships?
A: All of our contracts are based on a month to month membership and set up on
auto-renew.
Q: What if I want to cancel my month to month membership/auto-renew?
A: We simply ask for a written 30 day notice to cancel. You may enjoy your
membership through the end of the last billing cycle. Email cancel notices to
​
Q: I purchased a membership but decided I don’t want it anymore. Can I get a refund?
A: You may request a refund on any appointment, drop in or membership within 48
hours of purchase as long as none of the class credits have been used.
Q: I initially came in under a founders discounted rate. I decided to cancel my
membership, but now I want to come back - can I have the same rate I had before?
A: No
​
Q: Does my founder's discounted rate ever expire, and I have to start paying the regular
price?
A: No, unless you cancel your membership, and come back at a later date
​
Q: Can I share my membership with a friend or family member
A: No